FAQ's

We have a wide range of frames, accessories and add-ons ready to view at our Ninja Headquarters in Morayfield on the north side of Brisbane.

A Mr Ninja Climbing Frame is designed to be installed on level ground. However, they can be modified to suit a slight slope or uneven ground. (This may attract a surcharge depending on the design.)

No, our frames are designed for self install using our detailed instructions. We can install for you if you live in SE Qld, the price depends on the size of the frame. Contact us for pricing.

Our usual turnaround time is 2-4 weeks depending on amount of orders in queue.

Yes! We can freight our frames all over Oz. However, due to the size of our welded sections, your order will be delivered on a large pallet. Most of the time we send the frames to the nearest depot for collection, or alternatively we can arrange for delivery to your door (this option will incur an extra charge). Please
contact us for freight pricing.

We offer a 12 month warranty on the paint and accessories. The frame and brackets comes with a 3 year warranty.

 Payment options include credit card (*surcharge applies) for online orders. To pay via Direct Debit or Layby please contact us via email.

PLEASE NOTE: For South East Queensland customers, you can purchase today using our online store. For all other orders, place your order via our SHOP NOW link and we will be in touch with you ASAP to provide a freight quote.

Yes, minimum term of 8 weeks up to maximum term of 6 months. Minimum spend $1500. Conditions Apply. Please contact us for more info.

As our Ninja frames are made to order, we do not offer returns or refunds after delivery/freight has been finalised. If you require a refund during manufacture, a cancellation fee of 25% will be charged. A refund of the remaining balance will be issued within 14 days of notification.

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All our frames are hand made in Brisbane from Australian steel
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